Posts categorized with 'Management'
Online Social Networks are changing the old “Customer Experience”
By Diogo Lemos Pereira on Thu, 2 Nov 2006, at 22:46 , in Web / Web 2.0, Management
From SearchCRM.com:
[Michael Maoz, Research VP at Gardner Inc.,] cited the widely publicized example of an AOL customer who recorded every step of their painful process of trying to cancel their subscription from the Internet service provider. The experience was placed online, shared via Digg and eventually found its way onto MSNBC and The Wall Street […]
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